Profitability = Power
Let me take you behind the scenes.
Way back, I got a finance degree and worked in business process consulting. I helped Fortune 500 companies become more efficient and profitable by making their systems simpler, clearer and more intuitive.
Then I pivoted—studied design at Parsons, worked in retail, trade, and boutique firms and eventually started my own design firm, House of Funk, in 2005.
And even with all that business background? I struggled.
I hated talking numbers. I negotiated too much. I second-guessed my rates. Clients found my pricing vague and I found myself constantly chasing payments.
The turning point? A high-end, repeat client told me,
“I don’t want to be nickeled and dimed.”
That stopped me in my tracks. I thought I was helping—dripping out smaller invoices to make the cost feel more palatable. But to him, it felt like endless tasks being added to his already busy life. He wanted to know, “What’s this going to cost me?” at the onset. And, he was happy to pay up front.
That’s when I realized: I was letting my feelings about money and my fear of being “expensive” get in the way of listening to my clients' needs.
It’s powerful to be able to answer the question, “What’s this going to cost me?” with clarity and confidence. It changes the game.
Affluent clients want to know the total investment up front—so they can plan, commit and feel in control. When you make this shift, you step into your role as the expert. You educate and empower your clients with the information they need to make an informed decision.
So I shifted everything:
- 50% of the design fee due upon signing
- The remaining 50% is due before the first design presentation
- Product is paid for before purchasing, freight and tax too
- Trade discounts are not passed through—because this is a business, not a coupon