Laying striking foundations with impeccable surface appeal across Australia
From Forest to Floor
Kustom Timber
Programa06 June 2024
From forest to floor, Kustom Timber delivers end to end turnkey service – a company first for engineered hardwood timber flooring specialists in Australia. Treading the industry boards since 2013, it is involved in all facets of the supply, install and preservation of responsibly sourced and FSC sourced premium European Oak for residential, commercial and hospitality projects.
“We choose the trees; we source the timber; we customise the product with a natural spectrum of in-house stains plus custom finishes; and with our specialist team, install flooring (including stairs) across the country. Our job isn’t complete until our customers are expertly briefed on the maintenance and aftercare of our finished results.”
MARK CHAZ CO-FOUNDER AND CO-DIRECTOR, KUSTOM TIMBER
Based in Melbourne with showrooms in South Yarra, Mornington and Geelong, co-founders Mark Chaz and Tristan Tiller bring over 35-years of combined industry expertise to the company. Mark gained his hands-on expertise in the family business installing, polishing and sanding floors, whilst Tristan, who oversees product acquisition – from sourcing through to production and delivery – comes from a buying background for Australia’s largest retail businesses. Forging relationships with major timber suppliers throughout Europe has enabled the company to develop the country’s highest quality timber flooring range.
The Range
Kustom Timber offers five distinct collections with a total of over 35 unique shades and finishes. Unlike their competitors, these customised elements are devised in-house to maintain optimum consistency between colour batches and surface patinas with the option to create bespoke tones if requested. Habitat is the largest, comprising premium European Oak available in four widths with shades ranging from beach house-style blondes to saturated mocha browns, whilst Como offers extra-long and wide floorboards for larger spaces. Peninsula speaks to the beauty of the Mornington Peninsula’s shores with a refined selection of timber washes, textures and knots articulating European Oak. Resonating with abundant pigment depth, Immerse features the most textural woodgrains. Finally, soon to launch Atelier is an Italian timber range available in four pre-finished colours, as well as a natural raw clean grade timber which can be stained to set the tone, perfect for that custom project.
“The high expectations we place upon ourselves guarantees low maintenance for the end user. Every board is heat and moisture treated by our dedicated team and is scratch tested to ensure we use the perfect coating weight to guarantee peak performance prior to installing. Our honed polishing techniques add the finishing touch plus by utilising eco-conscious solutions, which enhance durability without toxic fumes, our customers can settle back in sooner.”
MARK CHAZ
Installation
Designed specifically to weather Australia’s dry conditions, Kustom Timber floors retain their original foundation with minimal seasonal expansion and contraction thanks to the stability of their multi-layer plywood construction engineering and can be laid in myriad patterns. They range from plank, herringbone and chevron styles to more elaborate arrangements including square-on-square and basket-weave motifs, amongst others
“Unlike our competitors, who only offer a 2mm surface, all our engineered boards are designed to have a four-millimetre veneer surface. This gives our customers the same depth of timber above the joint as a solid timber board and allows floors to be refinished and restored the same way whilst using substantially less wood and reducing costs. For this reason, we can proudly offer a 25-year /structural guarantee and a 10-year installation warranty for our flooring installations.”
MARK CHAZ
Service
Having established its reputation amongst Victoria’s boutique builders, architects and interior designers, in recent years Kustom Timber has solidified its offering to other states, particularly along the East Coast and abroad. Its internal team provides site measure and installation services as far north as Brisbane. Certified contractors collaborate with them for locations further afield unless clients specifically request their services. Kustom Timber can offer scalable workforces up to a maximum of twenty carpenters on larger commercial and residential projects. Demolition of existing timber flooring or any other surface in preparation for levelling works can also be orchestrated if required. Expected delivery time from order confirmation to installation is currently three to four months.
Completing Kustom Timber’s suite of services are extensive care and maintenance packages – from professional cleaning and nourishing treatments to sanding, polishing and refining existing floors (including outdoor decking). They are also experienced in timber restoration including staircases, floors and wall panelling.
Support
The company strives to not simply to create products, but to comprehend the person who is going to use them. Sales staff with design-focused backgrounds possess a thorough knowledge of the collections (timber species and colour ranges, plus oil and lacquer finishes that best compliment specific timbers) and can address installation queries through to maintenance advice. Extensive remote support is readily available for those requiring services outside of Victoria including virtual showroom tours. Electronic brochures plus product samples with specific stains and finishes can be ordered online.
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